Support for this app is ending! Download the new universal app at https://play.google.com/store/apps/details?id=com.bomgar.thinrep.android . Once you have installed the new app, you may remove this app from your device. Bomgar is the worldwide leader in secure, appliance-based remote support solutions. With the Bomgar Representative Console, IT support technicians are able to remotely support desktops, laptops, or mobile devices, allowing them to: - Remotely view a customer’s or employee’s screen and control their mouse and keyboard - Chat with end-users and other reps within the session - Initiate a remote support session from a Smartphone without requiring the end-user to have pre-installed software or be on a pre-defined user list - Simultaneously work on multiple sessions, and invite other reps into a session to collaborate and fix problems - Access and Support unattended desktops or laptops via Bomgar’s Jump Technology Note: This app works with an existing Bomgar installation, version 12.1 or greater, and support sites with trusted CA-signed certificates. For more information on Bomgar, please see http://www.bomgar.com.