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GoToAssist Customer下载

GoToAssist Customer

GoToAssist Customer

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GoToAssist Customer 截图

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GoToAssist Customer 描述

DOWNLOAD THIS APP ONLY IF INSTRUCTED TO DO SO BY A TRUSTED SUPPORT TECHNICIANThe GoToAssist (Customer) application allows GoToAssist Remote Support technicians to provide full screensharing, remote control, and chat support for Samsung mobile devices running Android OS versions 2.3.x (Gingerbread), 4.0.x (Ice Cream Sandwich) and 4.1.x/4.2.x (Jellybean)*. How to Get Started1. Download the GoToAssist (Customer) application from Google Play and install it on your Samsung Android device.* 2. If you received a URL issued by a GoToAssist Remote Support technician and the application is already installed on your device then selecting the URL will automatically populate the application with the required 9-digit support key. Simply tap on Join Session to receive support.If the application is not already installed you will be prompted to install the application on your device. Once installed, select the URL again to auto-populate the 9-digit support key and tap Join Session to receive support.3. If you received a 9-digit support key from a GoToAssist Remote Support technician, start the application, enter the 9-digit support key, and tap Join Session to receive support.4. With your consent, the technician will have full remote control of the device and will be able to chat securely with you as well. You can end the session at any time by tapping on the exit button located at the top right of the app control bar. Features• Full screensharing and remote control support of your Samsung Android Device*• Secure chat support for all android devices running Android OS versions 2.3.x or newer.• Full integration with GoToAssist Remote Support including full reporting and session recording.System RequirementsIn order to provide support an active GoToAssist Remote Support account is required. For detailed information about GoToAssist Remote Support please visit our website.Technician (Full screensharing, remote control, and chat):• Internet connection• Windows® 7, Vista, 2003 server or XP• Mac OS® X v10.5 (Leopard) or newer• Internet Explorer® 7.0 or newer, Firefox® 3.5 or newer or Safari™ 3.0 or newerTechnician on Mobile device (Full screensharing in view only mode and chat):• Internet connection• GoToAssist Remote Support for Android application installed on compatible Android device• GoToAssist Remote Support for iPad application installed on compatible iPad device• For more details please see individual application descriptionsCustomer: For full screensharing and remote control - Samsung Android devices OS 2.3.7 (Gingerbread), 4.0.x (Ice Cream Sandwich) and 4.1.x/4.2.x (Jellybean)*For secure chat - Android devices OS 2.3.3 and newer*Note: Secure chat is provided for all devices running Android OS version 2.3.3 and newer. Full remote control with screen sharing is provided for Samsung devices with original manufacturer firmware running Android OS versions 2.3.7 (Gingerbread), 4.0.x (ICS) and 4.1.x/4.2.x (Jellybean). Full remote control with screen sharing on Google Nexus devices is not supported.The GoToAssist (Customer) application allows GoToAssist Remote Support technicians to provide full screensharing, remote control, and chat support for Samsung mobile devices running Android OS versions 2.3.x (Gingerbread), 4.0.x (Ice Cream Sandwich) and 4.1.x/4.2.x (Jellybean)*.How to Get Started1. Download the GoToAssist (Customer) application from Google Play and install it on your Samsung Android device.*2. If you received a URL issued by a GoToAssist Remote Support technician and the application is already installed on your device then selecting the URL will automatically populate the application with the required 9-digit support key. Simply tap on Join Session to receive support.If the application is not already installed you will be prompted to install the application on your device. Once installed, select the URL again to auto-populate the 9-digit support key and tap Join Session to receive support.3. If you received a 9-digit support key from a GoToAssist Remote Support technician, start the application, enter the 9-digit support key, and tap Join Session to receive support.4. With your consent, the technician will have full remote control of the device and will be able to chat securely with you as well. You can end the session at any time by tapping on the exit button located at the top right of the app control bar.Features• Full screensharing and remote control support of your Samsung Android Device*• Secure chat support for all android devices running Android OS versions 2.3.x or newer.• Full integration with GoToAssist Remote Support including full reporting and session recording.System RequirementsIn order to provide support an active GoToAssist Remote Support account is required. For detailed information about GoToAssist Remote Support please visit our website.Technician (Full screensharing, remote control, and chat):• Internet connection• Windows® 7, Vista, 2003 server or XP• Mac OS® X v10.5 (Leopard) or newer• Internet Explorer® 7.0 or newer, Firefox® 3.5 or newer or Safari™ 3.0 or newerTechnician on Mobile device (Full screensharing in view only mode and chat):• Internet connection• GoToAssist Remote Support for Android application installed on compatible Android device• GoToAssist Remote Support for iPad application installed on compatible iPad device• For more details please see individual application descriptionsCustomer:For full screensharing and remote control - Samsung Android devices OS 2.3.7 (Gingerbread), 4.0.x (Ice Cream Sandwich) and 4.1.x/4.2.x (Jellybean)*For secure chat - Android devices OS 2.3.3 and newer*Note: Secure chat is provided for all devices running Android OS version 2.3.3 and newer. Full remote control with screen sharing is provided for Samsung devices with original manufacturer firmware running Android OS versions 2.3.7 (Gingerbread), 4.0.x (ICS) and 4.1.x/4.2.x (Jellybean). Full remote control with screen sharing on Google Nexus devices is not supported.

GoToAssist Customer 更新内容

Fix for screen sharing on low-resolution (e.g., 1280 x 800) and low-density (e.g., below 150dp) devices, such as the Samsung Galaxy Tab® 4

GoToAssist Customer 历史版本

GoToAssist Customer 使用技巧

GoToAssist Customer 信息

大小
6.09MB
分类
系统工具 输入法
TAG
更新
版本
 v1.0.276 Build 498
要求
Android 3.2.x 以上
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