DS Helpdesk下载

NOTE:
According to the otrs.com, starting with OTRS 5, the iPhoneHandler required to run DS Helpdesk is no longer supported. For the moment DS Helpdesk does not work with OTRS version 5.
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The DS Helpdesk App provides users free and mobile access to the OTRS Help Desk System, from any devices running an Android OS.
The application allows remote real-time ticket managing, ensuring a quick response time and user flexibility.
DS Helpdesk is an access interface App not build by otrs.com team and we don't want to take any credit for their work.
Requirements
In order for the DS Helpdesk App to comunicate with the OTRS Help-Desk, it requires that the OTRS has the iPhoneHandle package (http://ftp.otrs.org/pub/otrs/packages/iPhoneHandle-1.0.1.opm) installed.
DS Helpdesk requires an OTRS 3.x version and the corresponding iPhoneHandle 1.0.
Also, an Android device with a 2.1 version or higher is required, along with a high speed internet connection (Wi-Fi or 3G).
Features
OTRS Views
- displays tickets using different view types: "Queue View", "Status View", "Escalation View"
- allows ticket handling customization, according to users' necessities
Personal Tickets
- displays user's tickets grouped by the following criteria: watched, locked and responsible
Ticket Management
- allows users to create new tickets
- provides personalized ticket management, moving a ticket to any different Queue, changing the tickets' owner or closing any specific ticket
- provides the facility of creating new notes, replying to customers using email services, giving the user easy and flexible ways to handle customers requests, thus improving service delivery.
Please note that for using all DS Helpdesk features in OTRS 3.1.1 or new you need to remove some default limitation. To do that please ask your OTRS administrator to go on:
Admin -> SysConfig -> Select iPhone -> Click on API, remove any values from fields( ex. (MoveList|MoveTicket) on iPhone::API::Object###TicketObject field) and click Update
注意：
按照otrs.com，从OTRS 5，iPhoneHandler要求运行DS服务台不再支持。就目前DS服务台不与OTRS 5版工作。
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在DS服务台应用程序为用户提供免费的移动接入OTRS帮助台系统，从运行Android操作系统的任何设备。
该应用程序允许远程实时售票管理，确保快速响应时间和用户灵活性。
DS服务台是一个访问接口应用程序不是由otrs.com团队建设，我们不想采取任何的信用为他们的工作。
要求
为了对 DS服务台应用的comunicate与OTRS帮助台，它要求OTRS有iPhoneHandle包（http://ftp.otrs.org/pub/otrs/包/ iPhoneHandle-1.0.1.opm）安装。
的 DS服务台的需要OTRS 3.x版和相应iPhoneHandle 1.0。
此外，有2.1或更高版本的Andr​​oid设备是必需的，以及高速互联网连接（Wi-Fi或3G）。
功能
OTRS意见
- 使用不同的视图类型的显示器票：“队列查看”，“状态视图”，“升级视图”
- 允许券处理的定制，根据用户的必需品
个人门票
- 显示用户的门票分为按以下标准：看了，锁定和负责任
票务管理
- 允许用户创建新的门票
- 提供个性化门票管理，移动门票任何不同的队列，改变门票“所有者或关闭任何具体的车票
- 提供了创造新的记录，使用电子邮件服务，回答客户，给用户方便，灵活的方式来处理客户请求，从而提高服务交付的设施。
请注意，使用所有的DS服务台功能在OTRS 3.1.1或新的，你需要删除某些默认的限制。要做到这一点，请询问您的OTRS管理员去：
管理 - > SYSCONFIG - >选择iPhone - >点击API，从场中删除任何值（例如（MoveList |。MoveTicket）在iPhone上:: API ::对象### TicketObject场），然后点击更新

New layout
Added support for android 5.0
Bug fixing